Privacy policy.

This privacy notice tells you what to expect us to do with your personal information.

What information we collect, use, and why

We may collect information from you when you fill out a form or hold a consultation with us.

We may collect or use the following information to provide services:

  • Names and contact details

  • Addresses

  • Date of birth

  • Health information (including dietary requirements, allergies and health conditions)

  • Photographs

  • Records of emails / notes of consultations

  • Identification documents (copies of)

  • Health information

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalise your experience
    Your information helps us to better respond to your individual needs;

  • To improve patient service
    Your information helps us to more effectively respond to your service requests and support needs;

  • To process transactions
    Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

  • Consent

  • Legal obligation

  • Legitimate interest:

As a health care provider, we have a duty of care to collect information which may directly impact our patients’ health and wellbeing.

Where we get personal information from

From you directly

How long we keep information

For a period no shorter than seven years following the last treatment or consultation, after which all information will be erased.

Others we may share personal information with

Health care providers

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access – You have the right to ask us for copies of your personal data.

  • Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

  • Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.

  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.

  • Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.

  • Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

  • Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you. To make a data protection rights request, please contact us using the contact details at the bottom of this privacy notice.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information e.g., password protection and use of unique patient numbers.

How to complain

We would be grateful for the chance to deal with any data protection issues you may have, please contact us at The Hair & Scalp Clinic, 16 Star Lane, Ramsey, Huntingdon, Cambridgeshire, PE26 1JJ in the first instance.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

Contact Details

ICO

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

Website: www.ico.org.uk/make-a-complaint

Last updated 13th August 2024